Shipping policy

At House of Orna, we ensure your jewellery reaches you safely, quickly, and with zero shipping charges.

📦 Order Processing Time

All orders are processed within 24–48 working hours after successful payment.

Orders placed on Sundays or public holidays are processed on the next working day.

Bulk or customized orders may require additional processing time.

🚚 Free Shipping Across India

We offer FREE shipping on all prepaid orders across India.

Estimated delivery time: 3–7 working days depending on your location.

Metro cities may receive orders faster (2–4 working days).

💳 Prepaid Orders Only

We currently do not offer Cash on Delivery (COD).

Orders are shipped only after successful online payment.

🔐 Safe & Secure Packaging

Your jewellery is packed in protective, tamper-proof packaging to ensure it arrives in perfect condition.

📲 Order Tracking

Once shipped, you will receive a tracking link via SMS/Email/WhatsApp.

You can track your order in real time.

⏳ Possible Delivery Delays

Delays may occur due to weather, courier issues, remote locations, or festive rush. We appreciate your patience in such cases.

❗ Incorrect Address / Failed Delivery

Please ensure your shipping address and contact details are correct.

Re-shipping due to incorrect details may attract additional charges.

📍 Serviceable Areas

We ship to most pincodes across India. If your location is non-serviceable, our team will contact you.

📦 Damaged Package on Arrival

If the parcel appears tampered or damaged:

Do not accept the delivery.

Record a video and contact us immediately.

Need Help?

For shipping-related queries, contact us at:

📧 houseoforna9@gmail.com

📱 9873944547

Thank you for shopping with House of Orna. Happy adorning! ✨

 

Payments Accepted Through Airpay

https://airpay.co.in/